Description
Polymarket is hiring a Tier 3 Customer Support Operations Manager to build and lead an in-house specialist support team from the ground up. The role owns complex escalations, complaints, DeFi support, and other high-value queues; defines escalation paths and service-level workflows; runs queue reviews and staffing decisions; makes policy exceptions; and partners with Compliance, Product, and Engineering to turn support patterns into product and engineering improvements. The position requires at least six years of customer support operations experience, including team leadership and experience building or scaling specialist support teams, with experience in a regulated environment and crypto or DeFi support preferred. The base salary is $200,000 to $250,000 plus equity and benefits.
