Inbound Customer Service Advisor at The Beauty Tech Group

Setup: Hybrid
Type: Full-time
Posted: May 20, 2026

Description

Join The Beauty Tech Group, a rapidly expanding beauty technology company, as an Inbound Customer Service Advisor. This role involves being the initial contact for customers regarding order inquiries, deliveries, product details, and account management across various beauty technology platforms like CurrentBody Skin, ZIIP Beauty, and Tria Laser. Responsibilities include handling customer interactions via email, live chat, and WhatsApp, triaging complex queries, ensuring timely responses, accurately logging tickets using Dixa, managing Amazon CS queries, identifying trends, and escalating unresolved issues.

Required Skills

Customer Facing
Written Communication
Attention to Detail

Additional Information

Required Previous Experiences: Previous experience in a customer facing role CS, retail, or hospitality.
Preferred Qualifications: A background or genuine interest in the beauty and skincare industry is highly desirable.
Excellent written communication clear, warm and professional.
Comfortable working at pace across multiple channels simultaneously.
High attention to detail when logging and categorising tickets.
A positive attitude and genuine care for the customer experience.
Familiarity with helpdesk tools is a bonus but not essential, we'll train you