Description
Necxt is hiring a Customer Service Representative to provide phone, chat, and retention-department support for a store credit card. The role handles requests and questions, guides customers through card procedures, identifies needs, offers solutions, works on retention and loyalty, records interactions, and follows up. It requires patience, communication, negotiation, computer skills, and availability for a six-day schedule during operating hours of 08:00 to 20:40. The position is on-site in Santana, São Paulo, and offers medical and dental insurance among other benefits.
