Description
HELPLINE is hiring an Incident Analyst for a Niort-based client supporting a website and mobile application. The role analyzes application logs, resolves connection-related incidents, uses JIRA and EasyVista, applies Agile and SAFE methodologies, produces log-analysis reports, and improves incident resolution time. Candidates need education from associate level (bac+2) through master’s level (bac+5) and at least five years of experience in this field; JIRA, EasyVista, and Agile and SAFE knowledge are required. Benefits include 50% health insurance coverage, 50% public transport reimbursement, and other employer-supported benefits.
