Summary from listing
Discovery Health Systems is hiring a Junior Incident Analyst to receive and initiate incident tickets, analyze root causes and trends, coordinate stakeholder responses, evaluate fixes and workarounds, document major incidents, and prepare incident and end-of-day reports. The role requires Matric, at least 18 months of incident management or service desk experience, knowledge of incident management and ITIL processes, familiarity with service desk monitoring and support tools, and telephone etiquette; ITIL Foundation, ITIL Practitioner, and Microsoft MAP are beneficial.
