Description
Radware is hiring an Incident and Escalation Manager for its Cloud Services division to own end-to-end management of customer escalations and incidents. The role leads incident bridges, coordinates resolution across cloud delivery, R&D, customer success, support, and engineering teams, assesses business risk, drives root-cause analysis and lessons learned, monitors production issues and backlogs, and reports on escalation trends. The position requires a BS/BA or equivalent technical experience, at least three years of SaaS experience, at least three years in customer-facing roles, strong networking and network security knowledge, English fluency, and availability for on-call shifts.
