Description
Centric Services is hiring an Incident & Problem Management Process Manager to lead the standardization and continuous improvement of incident and problem management processes in ServiceNow. The role oversees incident resolution, proactive risk identification, major incident coordination, ServiceNow functional requirements, KPI dashboards, known error databases, and business continuity support. It requires at least three to five years of practical experience in incident, problem, and major incident management in a complex IT environment, strong ServiceNow functional knowledge, stakeholder management, and the ability to work across infrastructure, software, and management teams. The position is based centrally within the Support team and offers a flexible work arrangement combining office, home, and other locations.
