Description
Rank Interactive, a global digital gaming company, is seeking an Incident & Problem Manager to join their Service Management Office. This role involves managing and owning all incident and problem management processes, particularly focusing on major incidents. The manager will lead incident resolution throughout the lifecycle, coordinate with resolver teams, and communicate effectively with business and IT stakeholders. Key responsibilities include monitoring potential service-disrupting incidents, collaborating with operational management, building a knowledge base, conducting trend analysis, and producing weekly reporting.
