Summary from listing
Aware Super is hiring an Incident Problem Manager to own end-to-end incident and problem management across its technology landscape. Reporting to the Senior Manager, Technology Resilience, the role leads major incidents, analyzes incident trends, conducts post-incident reviews, partners with vendors and internal teams on remediation, and works with technology groups to improve and automate services. The position requires an IT, computer science, or related degree or equivalent experience, IT service management experience, strong ITIL/ITSM knowledge, and leadership and stakeholder-management skills.
