Description
UHN is hiring one temporary full-time ITSM Operations Specialist to support incident management at the Princess Margaret Cancer Centre. The role follows ITIL best practices, manages major incident reviews and handoffs, facilitates technical restoration calls, monitors incident metrics in Service Now, identifies trends and support gaps, and maintains incident and problem-management documentation. It requires a two-year community college program in computer science or information technology, ITIL v3 Foundations and ITIL v3, at least three years of related experience, and knowledge of incident, problem, and change management. The position is 37.5 hours per week, pays $67,405–$101,108 per year, and requires rotating after-hours on-call availability.
