Description
The Incident Manager will design, implement, and improve incident management processes for the Digital Credentials platform, serve as the central communication point, manage escalations and KPIs, document incidents and root-cause analyses, integrate security incident management, and maintain incident reports and dashboards. The role requires a computer science or comparable degree or IT technical qualification, incident-management experience in an agile IT or DevOps/SRE environment, strong IT service-management and analytical skills, German and English proficiency at C1 or higher, and willingness to work on-call 24/7.
