Summary from listing
Ericsson is hiring an Incident Manager to oversee changes in customer infrastructure and manage 24x7 incidents with minimal service disruption. The role coordinates cross-functional response, restores services within SLAs, communicates with internal and external stakeholders, maintains incident and technical repositories, supports problem management and root-cause analysis, and implements Ericsson business-continuity procedures. Candidates need at least four years of telecom or IT experience, ITIL or eTOM knowledge, network-topology expertise, leadership and communication skills, and availability to travel abroad.
