Summary from listing
Bell Canada is hiring an Operations Service Desk Problem/Incident Manager for its Business Markets Managed Services team. The role manages customer problems and incidents, including 7/24 escalations, major incidents, post-mortem reports, governance meetings, service assurance, risk assessments, and communications with customers, partners, suppliers, and executives. It requires telecommunications, managed services, LAN/WAN, security, VoIP, customer service, analytical, and technical knowledge, with French required for Quebec positions. The posting states that all roles posted are actively recruiting and directs applicants to apply online.
