Summary from listing
Bell Canada is hiring an Incident and Change Manager for its Business Markets Managed Services team. The role serves as the single point of contact for customer escalations, leads major incidents, manages device changes and change requests, conducts root-cause analysis, ensures ITIL compliance, and drives service improvements. Candidates need a strong technical background, at least three years of industry experience, telecommunications and VoIP knowledge, and ITIL Foundation training; French is required for Quebec positions. The role offers medical, dental, vision, and mental health benefits.
