Summary from listing
Singtel is hiring an Incident Manager for its Kuala Lumpur Shared Services Centre. The role leads the end-to-end management of major P1, P2, and high-priority P3 incidents, coordinates technical teams and external vendors, manages escalations and stakeholder communications, monitors SLAs and incident metrics, and supports root-cause analysis and continuous service improvement. The position requires a relevant bachelor's degree or diploma, at least five years of enterprise incident management or service management experience, and hands-on experience with ITSM platforms such as ServiceNow.
