Description
Seequalis is hiring an IT Service Management Consultant to manage and monitor critical production incidents, coordinate crisis teams, conduct recurrence and PARETO analysis, improve user satisfaction, monitor SLAs and support backlogs, track high-impact changes, and drive continuous improvement. The role requires at least a Bac +3 qualification, experience on a large-scale incident management project, ITIL certification, proficiency with ITSM tools, English fluency, strong communication and stakeholder-management skills, and the ability to coordinate support teams. The position is based in a 350 m² open-plan office in Paris.
