Description
Chubb is hiring a full-time Incident Manager in Hyderabad to lead major IT incident response within its Technology Operating Center. The role owns the incident lifecycle from detection through resolution and post-incident review, commands P1/P2 bridge calls, coordinates technical and vendor teams, manages ServiceNow records, communicates with technical and executive stakeholders, leads problem management and root-cause reviews, tracks incident KPIs and SLAs, improves runbooks, and coaches junior staff. Candidates need 5+ years of IT operations or infrastructure support experience, direct incident or problem management experience, major-incident bridge leadership, ServiceNow expertise, and ITIL framework knowledge.
