Description
Solvinity is hiring an Incident, Problem & Change Manager to lead the Service Control Room and coordinate incidents, changes, problems, SLAs, and customer communications for high-security IT clients. The role is approximately 60–70% hands-on SCR work and 30–40% team coordination, including incident prioritization, RFC risk assessment, SLA escalation, stand-up leadership, coaching, and process improvement. It requires at least five years of incident, problem, and change management experience in an ITSM environment, extensive ServiceNow experience, and strong communication skills; ITIL Foundation, ITIL 4 Specialist, and ITIL 4 Strategist certifications are preferred. The position is hybrid, with two office days per week in Amersfoort, and pays €4,500–€6,200 gross per month.
