Description
The role troubleshoots endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux; performs incident response and forensic analysis; documents resolutions; escalates complex cases; and collaborates with Support, QA, R&D, and Product teams. It requires at least three years of technical support, endpoint administration, or troubleshooting experience, along with knowledge of operating systems, cloud platforms, directory services, threat prevention, SIEM, hardware, MDM/UEM, and ticketing systems. Preferred qualifications include Check Point product experience, scripting and automation, forensic investigation, API integration, SQL, and cybersecurity certifications.
