Description
Polymarket is hiring a Customer Experience Incident Response Manager to own the CX side of live outages, coordinate agents and engineering, triage and escalate bugs, maintain known-issue information, lead post-incident reviews, and establish on-call coverage. The role requires at least four years of incident management, technical support operations, or support engineering experience, along with technical fluency, process-building experience, and familiarity with incident-tracking tools. The position offers a base salary of $200,000 to $250,000 plus equity and benefits.
