Description
Polymarket is hiring a Customer Experience Launch Readiness Manager to own end-to-end customer experience readiness for new products, market types, and geographies. The role embeds with Product teams early, builds readiness plans and SOPs, manages pilot support pods, develops training and quality criteria, tracks customer metrics, defines stability criteria, and executes handoffs to scaled operations or external partners. It requires at least four years of experience in support operations, program management, or product operations, with direct launch-readiness ownership and cross-functional influence. The position offers a base salary of $200,000 to $250,000 plus equity and benefits, including health, vision, and dental coverage.
