Description
This permanent operational role supports customer service and quality objectives by developing service goals, analyzing performance metrics, conducting audits, addressing non-compliance, supporting operations forecasting and staffing recommendations, and developing reports. The position may supervise interns, co-ops, specialists, part-time supervisors, or associate engineers and requires a bachelor’s degree, Microsoft Office experience, flexible-shift availability, and travel ability; engineering, mathematics, computer science, or a related field is preferred, along with supervisory experience.
