Education: High School Degree/Certificate
The ICT Support Officer provides first-line ICT support to end users, manages helpdesk tickets, troubleshoots systems and equipment, supports corporate applications and hardware, maintains documentation and security controls, and assists with software updates and ICT standards. The role requires completed secondary education or a university degree in a relevant field, with CCNA, ITIL V4, Microsoft Azure certifications listed as advantageous.
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