Description
The role provides on-site technical support to participants during scheduled visits, including mobile-phone porting, Apple Watch configuration, application installation, connectivity and synchronization checks, troubleshooting, participant guidance, setup documentation, and compliance with data-privacy, security, and study protocols. It requires experience in clinical research or healthcare technology, mobile-device-management familiarity, participant-facing or customer-support experience, strong communication and customer-service skills, and the ability to troubleshoot mobile devices and wearables.
