Description
The IT Help Desk Administrator provides first-line technical support to Bank employees, troubleshooting hardware and software issues, administering user accounts and devices, supporting Microsoft 365 and Windows environments, and assisting with cybersecurity, deployments, inventory, upgrades, and IT projects. The role requires working knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking fundamentals, and endpoint management, along with strong troubleshooting, customer service, communication, and organizational skills. An associate's degree in a relevant field or equivalent work experience is required, while one to three years of help desk or technical support experience is preferred.
