Description
Sacred Heart University is hiring a Technical Services Specialist to provide technical support for university-owned desktops, laptops, applications, classrooms, and audio-visual equipment. The role troubleshoots hardware, software, network, and A/V issues; documents incidents; supports device readiness, repairs, warranties, inventory, and endpoint protection; maintains technical documentation; and collaborates with IT teams on projects and service improvements. The position requires strong customer service, problem-solving, documentation, and operating-system skills, with a bachelor’s degree and two or more years of technical experience preferred. Occasional weekend, evening, and holiday availability is required, and the university does not sponsor employment visas.
