Summary from listing
The Infrastructure Support Escalation Engineer – Tier 3 serves as a technical authority for enterprise cloud and data center infrastructure in a global 24x7 environment. The role owns production availability, leads priority incident and change escalations, performs root cause analysis, develops methods of procedure, troubleshoots complex network, compute, storage, and virtualization issues, participates in CAB reviews, and mentors peers. It requires at least eight years of data center and network experience, strong VMware, Cisco UCS, Nexus, and HyperFlex expertise, knowledge of overlay and routing technologies, ITIL problem-solving ability, and a bachelor's degree or equivalent practical experience.
