Description
The Branch Customer Service Representative responds to customer inquiries, processes local orders, handles walk-in customers, manages open and back orders, processes RMA returns, supports warehouse order fulfillment, orders and manages branch supplies, and maintains customer relationships. The role requires a high school degree, 2–3 years of sales and customer service experience, strong Microsoft Excel skills, forklift experience, independent and team-working abilities, product and industry knowledge, and strong problem-solving, organizational, and multitasking skills.
