The role supports and advises B2B and B2C customers through phone, email, chat, and ticketing; independently processes orders, quotations, changes, backorders, cancellations, and delivery issues; handles complaints, returns, warranties, and credit notes; and maintains customer master data. It requires strong advisory and sales skills, telephone and written communication, German and French proficiency, Microsoft Office, and ideally ERP, CRM, or ticketing-system experience.
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