Summary from listing
The Lead of Inside Sales leads Inside Sales Representatives, manages agent workloads and call-center performance, oversees training and process improvements, and contributes to operational initiatives. The role requires a high school diploma or GED, 4–6 years of customer-service call-center experience, 1–2 years of inside phone-sales experience, leadership and coaching experience, and preferably a bachelor's degree and health-care experience. The position is primarily an office-based role using a computer approximately 75% of the time.
