Instruments Support Engineer at Leica Microsystems Canada

Setup: Remote
Location: London, England
Type: Full-time
Level: mid
Posted: Oct 2, 2026

Description

Cepheid is hiring a fully remote Instruments Support Engineer in the United Kingdom to provide advanced technical support for molecular diagnostics instruments and reagents. The role focuses on hardware, software, system configuration, connectivity, root-cause analysis, data analysis, troubleshooting, and customer resolution, with occasional on-site visits and 15% travel in Europe. Candidates need a bachelor’s degree or equivalent practical experience, 2–3 years of healthcare or biomedical experience, and a strong foundation in medical-device or diagnostic-system troubleshooting.

Required Skills

Instrument hardware
System configuration
Network connectivity
Root cause analysis
Data analysis
Troubleshooting

Additional Information

Minimum Education: Bachelor’s degree in Biomedical Engineering, Engineering, Computer Science, Information Technology, Life Sciences, or a related field
Required Previous Experiences: 2–3 years of healthcare or biomedical experience handling medical devices and knowledge of the diagnostic market
Experience or education providing a foundation in troubleshooting instruments and systems in medical technology, medical devices, diagnostics, healthcare technology, or laboratory sectors
Preferred Qualifications: Experience with CRM or complaint-handling systems for technical support case management
Basic understanding of diagnostics and laboratory workflows, including PCR-based testing, samples, reagents, and assay performance
Additional language proficiency, especially in another European language
Translation Company Name: Cepheid UK Limited