Description
The Insurance Assistance Specialist supports the client’s Part B AIDS Drug Assistance Program (ADAP) Insurance Assistance Program by assisting case managers, healthcare providers, program partners, and vendors with enrollment, eligibility, renewals, documentation, and insurance-related issues. The role researches and resolves complex cases, coordinates with stakeholders, provides customer service, documents client interactions, identifies process improvements, and supports quality assurance and data validation while maintaining confidentiality and HIPAA compliance. The position is based in Nashville, Tennessee, is hybrid, and lasts 10 months.
