Intake Quality Assurance Specialist at Cohere Health

Cohere Health is hiring a Quality Specialist to implement quality measurements, scoring, and performance-improvement data for Intake Operations. The role translates QA findings into recommendations, develops coaching sessions, maintains SOPs and workflow guides, leads QA and training implementations, partners with Product, Clinical, Client Services, and Operations, supports change management, advises frontline leaders, and steps into operational queues during high-volume periods. The position requires 5–7 years of experience in United States healthcare payer processes, at least three years in a quality assurance role, healthcare operations or BPO experience, HIPAA knowledge, and strong data analysis and communication skills; a bachelor’s degree or equivalent experience is preferred. The role is based in Hyderabad, Telangana, with relocation preferred.