Intake Specialist at Cohere Health

Cohere Health is hiring an Intake Specialist in Hyderabad, Telangana to support US healthcare operations. The role handles inbound and outbound provider/customer calls and processes healthcare requests for prior authorization and clinical review through phone, fax, email, and electronic systems. Responsibilities include reviewing medical documentation, validating and entering patient and provider information, resolving missing data, documenting interactions, following HIPAA and information security practices, escalating complex issues, and meeting quality and productivity targets. The position requires five years of customer service experience, including at least two years in a call center, strong English communication, healthcare documentation and systems experience, and knowledge of US healthcare operations and patient privacy.