Description
1Nebula is hiring a mid-level Software Support Technician to support its cloud and technology expense-management products and projects. The role focuses on troubleshooting software issues, resolving customer inquiries, monitoring application performance, testing and documenting software, developing user training and technical documentation, maintaining quality assurance processes, implementing enhancements, and managing incoming head-office calls. The position requires a tertiary IT qualification, service-desk experience, knowledge of service-management tools and processes, strong communication skills, and the ability to work on a possible weekly 24-hour shift or standby roster. The role offers remote work, flexible hours, leave, equipment, and professional development benefits.
