Description
GitLab is hiring a Support Engineer to support Self-managed and GitLab.com customers through Zendesk tickets, merge requests, email, and video conferencing. The role involves troubleshooting Linux systems, reproducing bugs, contributing to source code and documentation, collaborating with Product, Development, Infrastructure, Customer Success, and Sales teams, and participating in weekday and weekend on-call rotations. The position is a shift-based role with four weekdays and one weekend day, is fully remote, and welcomes candidates with varying levels of experience.
