Description
FISPAN is hiring a full-time Technical Support Specialist to provide Tier 1 technical support for its ERP banking SaaS platform. The role involves troubleshooting complex ERP and platform issues, resolving tickets, meeting client SLAs, documenting solutions, collaborating with product and higher-tier teams, and developing automation workflows using tools such as Gemini, n8n, and Jira. Candidates need at least three years of technical support or customer service experience, strong communication and problem-solving skills, and a high school diploma; payment or banking industry experience is an asset. The position is based in Vancouver and offers $71,000–$77,000 annually plus a semi-annual bonus and equity grants.
