Description
The Quality and Training Subject Matter Expert will maintain quality standards through performance monitoring, audits, feedback, and root-cause analysis; design and deliver training for new and existing team members; and provide on-the-floor support from 6:00 PM to 8:00 PM. The role requires at least one year of experience in Delonghi, training, quality assurance, or a related customer-focused environment, along with strong communication, mentoring, critical-thinking, and problem-solving skills. Applicants must be available from 11:00 AM to 8:00 PM, with floor support coverage from 6:00 PM to 8:00 PM, and must demonstrate consistent performance and reliable attendance.
