Description
This remote Call Center Supervisor role is based in Horsham, Pennsylvania, with candidates required to live within 50 miles of the office. The position follows a rotating schedule covering Sunday and Monday from 10:00 a.m. to 6:30 p.m., and Wednesday through Friday from 3:30 p.m. to midnight, with Tuesday and Saturday off. Responsibilities include monitoring queue activity, handling escalations and unresolved problems, notifying area managers of technology or dispatch errors, taking client calls, monitoring and coaching agents, providing training, managing designated email and on-call communications, maintaining attendance notifications, and maintaining discipline in the work environment.
