Description
Jumia is hiring a Service Management Specialist to build and maintain readiness processes for Tier 1 events and major application launches. The role covers infrastructure and security prerequisites, load testing, readiness reviews, dry runs, contract readiness, go-live support, war-room participation, and post-launch hyper-care. Candidates should have a degree or equivalent in a relevant field, strong communication and organizational skills, English fluency, Google Workspace proficiency, and basic IT service management, software delivery, and AI knowledge; ITIL, project coordination, ticketing, infrastructure, security, or vendor-management experience is preferred.
