Description
Technically strong and proactive ISP Network Support Engineer needed to support customer-facing troubleshooting and production network operations in a live multi-WAN ISP environment. The role involves monitoring and maintaining ISP infrastructure, configuring routers/firewalls/VLANs/VPNs/QoS, troubleshooting BGP/OSPF, SD-WAN, wireless backhaul, bonded WAN, and VoIP issues, and documenting root cause analysis and configuration changes. It is a full-time remote position aligned to U.S. hours with rotating after-hours emergency support.
