Description
The Level 1 Help Desk Technician provides first-line IT support to end users, troubleshooting hardware and software issues, handling password resets and software installations, managing user accounts, creating and closing support tickets, and escalating complex problems. The role is a contract-to-hire, hybrid position based in Huntsville, Alabama, with 4–6 weeks of paid training and a schedule requiring Saturday or Sunday work. The pay is $15.50 per hour, with potential Tier II qualifications and a $1.00 differential upon conversion.
