Description
Leap is hiring a full-time IT Analyst to support service desk operations, troubleshoot network, hardware, software, and operating-system issues, manage IT infrastructure, assist with employee onboarding, maintain documentation and user guides, conduct audits, and coordinate IT projects. The role requires an associate's degree or bachelor's degree preferred, at least five years of helpdesk or IT support experience, three or more years in a large enterprise environment, Google Workspace administration experience, Windows and Mac support, and experience with enterprise tools such as Jamf, Kaseya, Sophos, and Jira Service Desk. The position is remote-friendly, with office options in Montréal, Pittsburgh, Dallas, and Sydney.
