Description
TaskUs is hiring an IT Application Support specialist to serve as a Level II escalation point for internal and cloud corporate applications. The role involves troubleshooting application, ETL, WFM, SQL Server, and database issues; monitoring jobs and stored procedures; collaborating with developers, DBAs, data engineers, and incident management; participating in outage response; coaching Level 1 support; and improving knowledge bases and application workflows. The position requires 1–2 years of relevant IT support experience, hands-on SQL and ServiceNow/Jira experience, and flexibility for a 24/7 rotating shift schedule.
