Description
Deloitte is hiring a full-time IT Associate Service Manager - Incident Management in Tirana, Albania, working in a hybrid model. The role manages incident and major incident resolution, service request fulfillment, ITIL compliance, service optimization, KPI monitoring, post-incident reviews, documentation, and cross-functional collaboration. Candidates should have strong communication and stakeholder-management skills, ITIL and service-management-tool proficiency, analytical problem-solving, crisis-management ability, and knowledge of IT infrastructure and service workflows.
