Description
The English-Japanese IT Support Engineer provides bilingual IT support to international clients and partners, supporting Windows PCs, laptops, mobile devices, applications, Microsoft 365, Google Workspace, accounts, permissions, device onboarding, hardware, software, network, and cloud troubleshooting, cybersecurity, documentation, and infrastructure or cloud projects. The role requires business-level Japanese, conversational English, at least one year of relevant IT support or system administration experience, and strong communication and customer service skills; experience with Microsoft 365, Google Workspace, networking, cloud platforms, endpoint management, cybersecurity, scripting, or ERP systems is preferred.
