Description
Provides Tier 1 technical support to district staff, campus personnel, and students for computer, peripheral, network, access, and administrative software issues. The role resolves user access problems, supports Microsoft Office, Google Workspace, instructional and specialized applications, documents incidents in the IT service management system, creates technical documentation, and escalates Tier 2 LAN/WAN issues. It requires a high school diploma or equivalent, CompTIA certification, two years of IT support experience, operating-system and productivity-suite knowledge, hardware/software troubleshooting, networking, Active Directory, and effective communication skills.
