Description
The IT Concierge Engineer provides front-line IT support to end users, handles walk-in and digital service requests, troubleshoots hardware, software, and connectivity issues, coordinates escalations, configures workstations and devices, supports meeting-room technology, manages equipment inventory, documents service requests, and collaborates with applications, infrastructure, and cybersecurity teams. The role also supports hardware refresh, employee onboarding and offboarding, service improvement, knowledge-base contributions, and on-call rotations. A diploma or degree in a relevant technology field and at least one year of Service Management Centre experience are required, along with proficiency in Windows 10/11, Microsoft 365, and Active Directory.
