Description
The role coordinates technical resources, troubleshoots and repairs hardware and software, manages helpdesk tickets and account provisioning, maintains computer networks and servers, performs backups, and responds to customer requests. It requires a bachelor’s degree or equivalent experience, a high school diploma, 3–5 years of business-application experience, at least one year of Windows technical support, networking and Windows-domain knowledge, ERP experience, and an MCSE, CCNA, or CompTIA Server+ certification.
