Summary from listing
Agfa HealthCare is hiring an IT Customer Support Lead to provide on-site and remote customer-facing support for enterprise imaging solutions, including PACS, RIS, and VNA. The role owns problematic incidents, manages customer site cases, troubleshoots issues, coordinates with support teams and third-party suppliers, performs root-cause analysis, and drives service improvements. Candidates need tertiary qualifications in engineering, computer science, or IT or at least 3–4 years of relevant experience, along with knowledge of Linux, Windows, VMware, networking, security patching, and healthcare workflows.
